Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or another proof of purchase.

To start a return, you can contact us at support@villavillain.com. We will then provide you with the return address. Unfortunately, you will have to bear the costs of the return shipment yourself.

If you have any questions about returns, you can contact us at any time at support@villavillain.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns for gift cards.

Exchanges
The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can purchase the new item in a separate order.

European Union – 14-day cooling-off period
Notwithstanding the above, if the goods are shipped into the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. As described above, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@villavillain.com