Terms of service

Only the German version of these Terms and Conditions is legally binding. The following English text is provided solely for convenience and understanding.

OVERVIEW
Welcome to Villa Villain. The terms “we”, “us”, and “our” refer to Villa Villain. Villa Villain operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Villa Villain is hosted on Shopify, enabling us to provide these Services to you.

The following terms and conditions, together with all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and obligations when using the Services.

Read these Terms carefully, as they contain important information about your legal rights and cover topics such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you may not use or access the Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are of legal age in the state or region where you reside and that you have given us permission to allow your minor dependents to use the Services on devices that you own, have purchased, or manage.
To use the Services, including accessing or browsing our online shops or purchasing products or services, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you are fully authorized to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity conducted under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 – OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible. However, colors and appearance may vary depending on the device you use and its settings.
We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or match the representations in our online shops.
All product descriptions may be changed at any time without notice at our sole discretion. We reserve the right to discontinue products at any time and to limit the quantities available to any person, geographic region, or jurisdiction.

SECTION 3 – ORDERS
By placing an order, you submit an offer to purchase. Villa Villain reserves the right to accept or reject your order at its discretion for any reason. Your order is only considered accepted once confirmed by Villa Villain. Acceptance is conditioned on the receipt and processing of your payment. Check your order carefully before submitting, as Villa Villain may be unable to accommodate cancellation requests after acceptance. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided with the order.
Returns or exchanges are handled exclusively in accordance with our Return Policy.
You represent and warrant that your purchases are for personal or household use and not for resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice. The price charged for a product or service is the price in effect at the time of your order and will be listed in your order confirmation email. Unless otherwise stated, listed prices do not include taxes, shipping, handling, customs, or import fees.
Prices shown in our online shops may differ from those in physical stores or in shops operated by third parties. We may offer promotions that affect pricing and that are subject to terms different from these Terms. In case of conflict, the promotion-specific terms prevail.
You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account, including your email address, credit card numbers, and expiration dates, so we can process transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is truthful, accurate, and complete, (ii) you are authorized to use the card, (iii) charges incurred will be honored by your card provider, and (iv) you will pay the listed prices, including taxes and shipping/handling fees.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events outside our control. Once we hand over products to the carrier, ownership and risk of loss transfer to you.

SECTION 6 – INTELLECTUAL PROPERTY
The Services and all trademarks, logos, text, graphics, images, videos, audio files, and their design, selection, and arrangement are the property of Villa Villain or its affiliates or licensors, protected by applicable intellectual property laws.
These Terms permit use of the Services solely for personal, non-commercial purposes. Without prior written consent, you may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services.
All rights not expressly granted are reserved. Unauthorized use may violate intellectual property laws.
Villa Villain’s names, logos, product names, service names, designs, and slogans are trademarks of Villa Villain or its licensors. Shopify’s names and marks belong to Shopify.

SECTION 7 – OPTIONAL TOOLS
You may gain access to third-party tools offered as part of the Services, which we do not monitor or control.
You acknowledge that such tools are provided “as is” and “as available” without warranties or endorsements. We disclaim liability arising from your use of third-party tools.
Use of optional tools is at your own risk. Review the applicable third-party terms before use.
New features introduced in the future are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain materials or links to third-party websites. We are not responsible for examining or evaluating their content or accuracy. Accessing third-party websites is at your own risk.
We are not liable for any damages arising from your interaction with third-party sites, products, or services. Review the policies of the third party before engaging in any transaction.

SECTION 9 – PRIVACY POLICY
All personal data collected through the Services is subject to our Privacy Policy and Shopify’s privacy policy. Use of the Services confirms that you have read these policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data to operate and improve the Services. Data may be transferred to other countries. See our Privacy Policy for details.

SECTION 10 – FEEDBACK
If you submit feedback, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it for any purpose, including commercial use.
You represent that you own the feedback or have the necessary rights; that you have disclosed any compensation; and that your feedback complies with these Terms.
We may, but are not obligated to, monitor, edit, or remove feedback that we deem inappropriate, unlawful, offensive, or otherwise objectionable.
You are solely responsible for your feedback.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may contain errors or omissions related to descriptions, pricing, promotions, offers, shipping charges, lead times, or availability. We reserve the right to correct such issues at any time without notice, including after you have submitted an order.

SECTION 12 – PROHIBITED USES
You may use the Services only for lawful purposes. Prohibited uses include unlawful activities, violating intellectual property rights, harassment, spreading false information, transmitting malware, spamming, impersonation, interfering with security features, and any conduct that restricts or harms others or exposes Villa Villain or Shopify to liability.
We may suspend or terminate accounts that violate these Terms.

SECTION 13 – TERMINATION
We may terminate this agreement or your access to the Services at any time, without notice. You remain responsible for charges incurred up to the termination date.
Sections covering intellectual property, feedback, termination, warranty disclaimer, limitation of liability, indemnification, severability, waiver, entire agreement, assignment, governing law, and privacy survive termination.

SECTION 14 – WARRANTY DISCLAIMER
Information provided through the Services is for general purposes only. We do not guarantee accuracy or completeness. Use at your own risk.
Unless expressly stated otherwise, the Services and products are provided “as is” and “as available,” without warranties of any kind.
Certain jurisdictions do not allow warranty limitations; these exclusions may not apply to you.

SECTION 15 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Villa Villain and associated parties are not liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products, even if advised of the possibility of such damages.

SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Villa Villain, Shopify, and associated parties from claims arising from your violation of these Terms, your violation of laws or third-party rights, or your use of the Services.

SECTION 17 – SEVERABILITY
If any provision is found unlawful or unenforceable, the remainder remains valid to the fullest extent permitted by law.

SECTION 18 – WAIVER AND ENTIRE AGREEMENT
Failure to enforce any provision does not constitute a waiver.
These Terms constitute the entire agreement between you and us and supersede all prior agreements.

SECTION 19 – ASSIGNMENT
You may not assign these Terms without written consent. We may assign our rights and obligations without notice.

SECTION 20 – GOVERNING LAW
These Terms are governed by the federal and regional laws of the country where Villa Villain is headquartered. You consent to the jurisdiction of those courts.

SECTION 21 – HEADINGS
Headings are for convenience only and do not affect interpretation.

SECTION 22 – CHANGES TO TERMS
You can review the latest version of the Terms at any time on this page.
We may update or modify these Terms at our discretion. Material changes will be communicated as required by law. Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 23 – CONTACT INFORMATION
For questions regarding the Terms, contact support@villavillain.com